Shipping policy

Audrey Carmel ships to addresses in the United States only.

Free shipping

Shipping is free on every order to a US address, with no minimum spend.

Handling time

We process and dispatch orders within 1 business day (Monday to Friday). Orders placed on a Saturday or Sunday are processed on the next business day.

Delivery time

Once your order has been dispatched, it usually arrives within 6–8 business days (Monday to Friday). Carrier delays, weather or busy periods can occasionally add time.

Tracking

As soon as your order ships, we email you a tracking link so you can follow it to your door.

Changing or cancelling an order

You can cancel an order within 15 minutes of placing it by emailing us or calling +1 606 732 0753. After that it may already be in processing, but you can still return it under our return policy.

Delayed or damaged parcels

If your tracking hasn't updated for a while, or your parcel arrives damaged, email us with your order number and we'll help straight away.

Questions? Email us at support@audreycarmel.com, call us on +1 606 732 0753 or visit our contact page: https://audreycarmel.com/pages/contact

Our customer service is available Monday to Friday, 9:00 am to 9:00 pm (ET).

Audrey Carmel is owned and operated by Marisole Holdings Pty Ltd (ABN 43 702 236 306), 207/8 Elgin Street, Carlton, VIC, 3053, Australia.