Refund policy

Not quite right? You can return items within 30 days of the date your order was delivered.

What you can return

Items that are unworn, unwashed and in their original condition, with tags attached.

How to start a return

1. Email support@audreycarmel.com with your order number and the items you'd like to return.
2. We'll reply with the address of our returns warehouse and the steps to follow.
3. Send the items back with a trackable service and keep the tracking number.

Change of mind

If you've simply changed your mind, you pay the return shipping, and a restocking fee of 15% of the price paid for each returned item is deducted from your refund.

Faulty, damaged or incorrect items

If an item arrives faulty or damaged, or isn't what you ordered, email us within 30 days of delivery with your order number and a photo. We'll cover the return shipping, there's no restocking fee, and you can choose a replacement or a full refund. This doesn't limit any rights you have under consumer law.

Refunds

Once your return arrives and has been checked, we'll email you. Approved refunds go back to your original payment method within 10 business days of us receiving the items. Your bank may take a few extra days to show it.

Exchanges

We don't swap items directly. To change a size or colour, return the item and place a new order.

Questions? Email us at support@audreycarmel.com, call us on +1 606 732 0753 or visit our contact page: https://audreycarmel.com/pages/contact

Our customer service is available Monday to Friday, 9:00 am to 9:00 pm (ET).

Audrey Carmel is owned and operated by Marisole Holdings Pty Ltd (ABN 43 702 236 306), 207/8 Elgin Street, Carlton, VIC, 3053, Australia.